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About J.P. Morgan

J.P. Morgan serves four main client segments: corporations and institutions, governments, high-net-worth individuals, and retail clients. It offers a wide range of products and services to these clients, including investment banking, treasury services, asset management, and commercial banking.

Your role

• Each staff will be primarily responsible for executing the task assigned in the group which would include, though not exhaustive, setting up clients' records on the system, maintaining the work log, and investigating exceptions.
• Responsible for the timely and accurate adding & updating of client information in respective Functional applications / Global Systems & mainframes.
• Manage the workflow of BAU, handling requests made to the Static Team from CSOs, Implementation Team & Internal Departments.
• Ensuring work is processed within established timeframes is subject to the necessary controls and that targets are met accordingly.
• The role involves interaction with Lines of Business and Internal clients via telephone or email, some of whom may be in a senior capacity.
• Respond to queries received via mailbox and resolve any client issue on priority.
• Working on various BAU Projects assigned from time to time & ensure timely completion of projects.
• Process any required backup tasks relating to production, identifying ways to improve current work practices.
• The job also involves extensive investigation of a transaction and aging level.
• Although the role will have individual responsibilities, the expectation will be to contribute to meeting the team’s goals and SLAs.
• Escalate and refer all concerns or non-routine situations to supervisors and managers.
• Flexible to work any shift.

Training, development & rotations

From on-the-job to professional learning and development opportunities, you can take your career in any direction. They offer many ways for you to connect with and learn from each other. Their training and development programs are designed to foster continued career development and mentorship.

• They have over 190 Business Resource Group chapters to bring together those with common backgrounds and interests.
• Programs like Women on the Move and Advancing Black Leaders offer access to tools that enable successful development and advancement as well as networking and professional development opportunities.
• They offer development sessions for the technology community, including Tech Connect and Tech’s Fun.

Salary & benefits

The annual salary for this role can range from INR 5 Lakhs to INR 8 Lakhs. (Source: Glassdoor)

Benefits:

• Education assistance
• Parental leave
• Paid leave
• Back-up child care services
• Flexible work options
• Health care and insurance etc.

Work-life balance

They strive to create a workplace that values and respects individual viewpoints, while at the same time challenging the status quo to make continuous improvements in their processes. Work days are usually from Monday to Friday (Flexible Timings).

Culture & vibe

As a graduate, one can expect to be challenged from day one. J.P. Morgan is a great place to work for someone who wants to be challenged, have the opportunity to grow, and work with some of the smartest people in the industry.

"We're dedicated to creating a workplace where everyone feels welcome. We strive to do better, but we're pleased with the culture we've established." says the J.P. Morgan company motto for its culture and commitment to career progression.

About you

• Strong communication skills are required.
• Graduate with 0-1 years experience in a bank operations environment. Knowledge of cash and trade products would be an added advantage.
• Demonstrating analytical skills and attention to detail, highly organized and deadline oriented, are strengths. 
• High Level of Client centricity, sound communication, and Solution orientation
• Excellent PC skills, proficient with MS Office suite of products, particularly MS Excel. 
• Excellent written and verbal communication, as well as interpersonal skills. 
• Assertiveness to ask questions and pursue open issues until resolution in a positive and professional manner.  
• Ability to work within a global team environment, spanning several regions, and time zones. 
• Willingness to work in WHEM Shift (7:30 PM to 4:30 AM).

How to apply

To apply for this role, just click on the "Apply on employer site" button below, which navigates to the career page where the application can be submitted directly.