Razorpay
Analyst - Financial Operations
India
Opportunity expired
Opportunity details
- Graduate Job or Program
- INR 180,000 - 340,000 / Year
- Apply by 26 Jun 2022
What will you get to work on?
As FinOps Analyst, you will have to work on issues/queries raised by Merchants, Customers, or Banks about Settlement, Refunds, Transactions, Payments, etc. You will have to deal with different Banks for quick resolution of issues.
Key Responsibilities
- Dealing with the banks for refunds and settlement issues.
- Need to closely work with Finance team for recon and other issues.
- Solving tickets/queries raised by the merchants, customers, or bank.
- Have good knowledge of the product to resolve any customer, merchant, or bank issues.
- Review the open tickets assigned on FreshDesk and reply to queries related to the tickets.
- Reconcile transactions and refunds with the partner banks.
- Work with the Tech team for fixing refund and settlement issues.
- Dealing with another team especially Support / Sales for resolution of queries.
- Handling things that impact the inflow and outflow of funds at the transaction level.
- Complete tasks considering SLAs and preparation of various reports on a weekly and monthly basis.
What do we expect from you?
- Bachelor’s degree.
- Good communication and writing skills.
- Good analytical skills.
- MS Office knowledge is mandatory
Hiring criteria
- No experience required
- Indian Temporary Work Visa +more
- Business & Management +more
- Bachelor or higher
About the employer
Razorpay
1,000 - 50,000 employees
Technology
Razorpay is the only payments solution in India that allows businesses to accept, process and disburse payments with its product suite.