Junior Analyst Risk Management

About Razorpay

Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission to enable frictionless banking and payment experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. 

Razorpay is a full-stack financial services organization, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, Razorpay has disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via Razorpay X) and enabling capital availability for businesses (via Razorpay Capital).

Your role

This role will be a part of the Risk team and responsible for risk and fraud transactions monitoring.

Roles and Responsibilities

• Monitor transactions/ merchants to identify risk/fraud and take necessary action immediately.
• Handle transaction queries in case of discrepancies where disputes arise from the customer.
• Work closely with the partner banks and Cyber-cell to handle chargebacks/customer disputes and ensure timely recovery to reduce losses.
• Speak to merchants or customers to understand and address queries/concerns.
• Identify innovative ways to reduce risks by providing inputs on enhancing the process and reducing monetary losses.

Training, development & rotations

• Training and Development is one of the main services of Razorpay
• Training refers to a systematic setup where employees are instructed and taught matters of technical knowledge related to their jobs. It focuses on teaching employees how to use particular machines or how to do specific tasks to increase efficiency.
• Whereas, Development refers to the overall holistic and educational growth and maturity of people in managerial positions. The process of development is in relation to insights, attitudes, adaptability, leadership and human relations.
• Training and development programmes are designed according to the requirements of the organizations.

Salary & benefits

The average annual salary for this role is around INR 3.5 Lakhs (Source: Ambition box). Listed below are some benefits:

• Flexible Working Hours
• eBooks
• MacBooks for everyone
• Food & Snacks
• Generous Compensation & Equity
• Amazing Peers
• Accident Insurance (Employee)
• Medical Insurance

Work-life balance

• Razorpay is a gathering of folks from various walks of life. Suave designers, magical engineers, sales hustlers, and calm-as-rock customer champions are just some of the very cool people you get to work with.
• Second India-focused Y-Combinator startup.
• Razorpay scores 9/12 on the Joel test and supports the Programmer's bill of rights (Source: Razorpay).

Culture & vibe

Razorpay thinks that you can do your best with the freedom to experiment, a sense of ownership of your work, a license to fail and when you have peers who care just as much as you about their art. Razorpay prefers to mingle with the community through meetups and conferences on topics as broad as daylight. And at the end of the day, Razorpay accepts all are humans, fallible to error, learning through errors together.

About You

To apply for this position, you must have

Qualifications

• Freshers, knowledge about a customer support app or CRM, such as fresh-desk.
• Interpersonal skills - Friendly and pleasant demeanour over phone and email
• Communication skills - Exceptional verbal and written communication
• Listening skills - Understand, anticipate and resolve queries arising from various stakeholders
• Attention to detail and accuracy - Excellent organizational skills and multitasking skills. Identify anomalies or suspicious behaviour and act quickly to reduce the impact
• Takes initiatives - Quickly and thoroughly solves problems when deliveries, transactions or experiences do not go 100% as planned.

How to apply

To apply for the job just click the Apply on employer site button below, fill in all the details and submit your resume.