Global Customer Data Analyst  (Start ASAP)

Your role

Key responsibilities are as follows:

• Manage assigned service requests and act as the first point of contact for operations.
• Ensure service level agreements are met, focusing on production, quality, and turnaround time.
• Identify and implement improvement opportunities.
• Display customer-centric behavior and collaborate with training and quality teams.
• Provide guidance and support to testers.
• Report to the Assistant Manager/Deputy Manager.

​​​About you

The ideal candidate will have:

• A degree with 0-2 years of relevant experience.
• Strong written and interpersonal communication skills.
• Good quantitative and analytical skills.
• Proficiency in computer usage and MS Office applications like Excel, Word, and PowerPoint.
• Problem-solving capabilities and the ability to manage priorities and meet deadlines.
• Flexibility to work in shifts.

Benefits

Oracle offers a competitive suite of employee benefits, including flexible medical, life insurance, and retirement options, designed on the principles of parity and consistency.

Training and development

Oracle provides opportunities for professional development and mentorship, encouraging employees to grow and develop relevant capabilities.

Career progression

This role offers potential career advancement within Oracle, with opportunities to progress to higher-level positions in customer data operations and related fields.

How to apply

Interested candidates should prepare their resume and cover letter, detailing their qualifications and experience, and submit their application as per Oracle's standard application process.