Technical Analyst Support

About Oracle

Oracle offers a comprehensive and fully integrated stack of cloud applications and platform services. Oracle was founded in 1977 by Larry Ellison, Bob Miner, and Ed Oates under the name Software Development Laboratories (SDL). SDL developed the Oracle database software. The name was later changed to Relational Software, Inc., then Oracle Systems Corporation, and finally, just Oracle Corporation.

Today, Oracle is a global leader in enterprise software, with a portfolio that includes database management systems, cloud applications, and business intelligence tools.

Your role

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting of our Electronic Support Services.

As a primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Responsibilities:

• As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs), and Value-Added Resellers (VARs) for the resolution of problems related to the installation, recommended maintenance, and use of Oracle products.
• Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain a high level of customer satisfaction while meeting guidelines (mostly through electronic means).
• Able to work with general guidance from senior support engineers and management and, in some areas, may work independently. Solutions often take time to develop through research, collaboration, or problem replication.

Training & development 

Oracle provides various opportunities for its employees to improve and grow while working for the company’s mission. The company's biggest assets are its people, and they treasure what they have to say about their experience. Oracle provides its employees with opportunities to learn both professional and interpersonal skills for their development. Oracle is committed to offering opportunities to acquire new skills and strengthen their readiness to advance into new roles.

Benefits

Listed below are some benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Retirement Plans
• Paid Time Off
• Employee Discounts
• Relocation Assistance
• Employee Assistance Program (Source: Glassdoor).

Career Progression

Oracle is a great place to start your career in tech. One is able to move up the ladder quickly at Oracle, as the company offers many opportunities for growth and development, and employees are given the chance to work on cutting-edge technologies. The company also offers a lot of training and development programs to help employees grow in their careers.

Work-life balance

• Work-life balance is rated at 4.2/5.0 (Source: Glassdoor).
• They have flexible work timings and this is a desk job.
• Work days are usually from Monday to Friday with flexible work timings.
• This role is considered flexible and will be a mix of working from the office and home depending on your preferences and the arrangements determined by your future manager.

Culture & vibe

Oracle believes that innovation starts with inclusion and to create the future there is a need for people with diverse backgrounds, perspectives, and abilities. That’s why the company is committed to creating a workplace where all kinds of people can do their best work. These communities include but are not limited to, Women in Technology, Veterans, LGBTQ+, Parents, and People with Disabilities.

About You

• 0 to 2 years of experience relevant to a functional or technical role.
• Applicants are required to read, write, and speak the following languages English.

How to apply

To apply for this role, just click on the "Apply on employer site" button below, which navigates to the career page where the application can be submitted directly.

The interview process at Oracle can vary depending on the role you're applying for. Oracle conducts three to four rounds of recruitment to hire software engineers.

• Online Test
• Technical Interview Round 1
• Technical Interview Round 2
• HR Round